Frequently Asked Questions
HOW TO PLACE AN ORDER?
Once you have finished adding items to your cart, simply click the “Check Out” button on the Shopping Bag page and we will guide you through the check-out process.
WHICH METHODS OF PAYMENT DO YOU ACCEPT?
We accept credit cards, debit cards, PayPal and bank transfer (via PayPal).
HOW SAFE IS MY PERSONAL INFORMATION?
HOW DOES SHIPPING WORK?
We partner with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as USA, Europe, Thailand, Tibet, China, India, etc.
Our global suppliers provide tracking numbers and we do offer a 100% satisfaction guarantee.
Because we ship directly from our partners in these countries, your item may take 7-21 days to arrive. Please do not panic if it does not show up immediately, it is on its way!
We offer international shipping options as well – no matter where you are, you can buy from us! For more information on shipping, kindly check out our shipping page.
WHAT IF I HAVE A QUESTION?
Contact us by filling out the form and we will get back to at our earliest convenience.
CAN I CANCEL AN ORDER?
Yes. Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order. All refunds will be processed within 24-48 hours before the fund reflects on customer’s bank account.