Refund Policy

Our refund policy lasts 30 days, and only covers defective items or items damaged in transit.  

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If you want a full refund, we can honor it only if the product is closed in its original packaging and has not been used.  Please contact us first by filling out the form up to 14 days from receiving the package.

If the product meets the above conditions and you want to return and receive a full refund, customers will be responsible for paying return shipping costs.

If you are eligible for a refund in accordance with the above terms, we will provide a full / partial refund, according to the case soon as we receive your item back.

For instructions on how to return please fill out the contact us and we will provide you with address for return.

Refunds & Exchanges

To be eligible for a refund or exchange, you must first fill out the contact us form within 14 days of receiving your order and include pictures of the damaged items. Upon receipt, we will send out a replacement if available. If a replacement is not available, we will refund the full purchase price of your item.

Lost or Stolen Packages

Colorful Crystal Lamp is not responsible for lost or stolen packages confirmed to be delivered to the address entered on order.  Upon inquiry, we will confirm the delivery to the address provided for the customer to investigate.